Failing Enterprise Blog 2005-01

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The Admin talks about our online community

Friday, January 21st, 2005

Two interesting things happened today.  First, I see on the Enterprise Rent-A-Car page on the Wikipedia that an Enterprise employee at corporate headquarters in St. Louis (coming from IP address 65.197.19.245, also known as searcher5.enterprise.com) has again attempted to delete accurate information from the article and replace it with PR-generated corporate spin.  Of course, I reverted the page back to an honest version.  I also added a tag indicating the neutrality of the page is now in dispute.  On the "talk" page for this encyclopedia entry, I posted an open invitation to this Enterprise employee to contact me so that we could negotiate some sort of compromise and put an early end to this "revert war".

Attention Enterprise Spin-Meister:  Please contact me at comments2 ((at)) failingenterprise ((dot)) com so that we can negotiate an end to this silliness.  Anybody know who this person is? (They're hiding behind a network address translator that obscures their true IP address.)  Please let me know so I can call them.

There is no surer sign that Enterprise knows it's in deep, deep trouble than when it's now going out on the Internet and trying to retroactively erase accurate information in public forums.  They've got 60,000 employees and hundreds of thousands of customers spilling their blood in public; even with a very expensive public relations firm, nobody can mop that quickly.

Failing Enterprise is apparently locked in a closet with a dying dinosaur, and frankly, it just keeps getting more entertaining.

Secondly, I received an e-mail suggesting a Discussion Board forum for spouses of Enterprise employees.  What a great idea!  I added it today.

Monday, January 3rd, 2005

I received two e-mails today from Enterprise customers frustrated they wasted half an hour each searching on Enterprise's web site for the address and phone number of the corporate headquarters.  The reason you can't find it is because it's been intentionally removed from their site.  With their long, proud tradition of appalling customer service, it's understandable they'd want to hide from their customers.

I've placed the Enterprise Rent-A-Car corporate address, telephone number and list of three key officers on a new page here.  They can run but they can't hide.  Let them know who sent you.

More on Enterprise car rental at the Failing Enterprise home page.