Why I Built This Web Site:

I live and work in San Francisco, California.  For the past 15 months, I've been a regular customer at Enterprise Rent-A-Car, mostly at their 727 Folsom Street branch here in the city.  I always make a confirmed reservation, pick up and drop off on time, frequently purchase the highly-profitable insurance coverage and have never damaged a car.  I've been friendly and flexible.  I'm not just a regular customer, I'm a good customer.

This web site tells the story of a dozen bad rental experiences and why I now recommend against renting from Enterprise altogether.  Customer Service is consistently, predictably appalling and getting an honest answer out of them is impossible.  I've tried to talk with management a dozen times but they've always been evasive, dishonest, or uncooperative.

I can only conclude they're a Failing Enterprise and have begun their long, slow corporate decline.

I've taken to the web as a public service to describe my personal experiences and conclusions.

This statement was originally dated December 27th, 2003 (and has been updated since).  On this day, the site first went live.  This is also the day I first informed Enterprise of the site and gave them my contact information.

<< Home     Reason #1 >>

More on Enterprise car rental at the Failing Enterprise home page.