Failing Enterprise Fan Mail #1-25

26-50 >>

(new letters get added at the top)

It's easy to send us fan mail:  just send an e-mail to comments2 ((at)) failingenterprise ((dot)) com.

#25.

Dear Failing Enterprise,

I am a former branch Manager.  I can't say I did not have fun with my co-workers but the company uses young college kids to get a "quantity of work" done, regardless of quality.  They work under the guise that giving a free days rental or discounting the price will make up for poor service and business practices.  In my area if you were a guy, forget about fast promotions, my area manager on cared about the "skirts" and ended up marrying one.  If you started back in the 80's you could advance and make good money because they did not car about service.  In the 90's they still did not car about service, but they found more ways to "not pay" you than to pay you.  I also discovered that since I was not single and did not drink, my exposure to some of the decision makers was limited, I apparently did not fit their ideal employee profile.

Jeffrey D. Smith

Dear Failing Enterprise,

Thank you for this web site!  It is awesome.  From what I have read this is all very true and employees are actually trained on deceiving the public.

B.A.

Former branch rental manager

Dear Failing Enterprise,

I was an Enterprise employee some years ago and got out. I was searching for an old favorite of mine www.enterlies.com which I've been hoping came back to life, when I stumbled upon your site.

I'd like to add myself to the tally and say...You're right. Everything you said is accurate and yes, it is the norm in ALL enterprise branches. I'm from Toronto and it is the status quo in that group.

I noticed that you mentioned the branch was composed of young freshly scrubbed college grads, or words to that effect. Ever notice how often those faces change? It's not promotions! ERAC targets these kids for hire and when they realize (hopefully) that their jobs don't correspond with their morals, they quit. I wasted 2 years of my life there...it's also impossible to interview for new jobs when you work in the branch from 7am-7pm M-F and Saturdays.

I don't want to go on...but it's a great little trap that the Taylors have going. It's by far the worst job...the worst experience I have ever had to endure. Don't go back and please, and WHEN (not if) they contact you threatening legal action against you and your web site ... keep the site up. As the saying goes..."The Truth must be told"

Craig

Dear Failing Enterprise,

I try to read this site everyday if I can.  I used to work for the competition about eight years ago when the Big E bought us.  The Enterprise employees came into our office and tried to buy us pizza as they giggled.  We bought our own pizza before we got kicked into the street.

Anyway, I have rented from them when my car was getting serviced and it was humorous to watch these guys try to sell me when I already knew "the game" and I knew there wasn't a car in sight on their lot.  Anyway, I rented from them when there wasn't a choice but now I'd rent from Hertz because the cars are so superior.  The Big E was able to roll over the competition before and they only have themselves to blame for pissing off Hertz.  Hertz now is eating their lunch all over the country.

C.T.

Dear Failing Enterprise,

I reserved a car for 8:00 this morning.  It is now 11:00 and they do not have a car nor do they know when they are going to get one.

Keep up the good work.

E.S.

Dear Failing Enterprise,

I love your site.  It's easy to use, fun to read and very satisfying to see people band together to perhaps put a doorstop on the swinging doors of money hungry business jerks who refuse to do good business and have forgotten what it is all about:  money, um I mean customers.  Thanks a lot, keep up the good work!

F.B.

Dear Failing Enterprise,

You really know a lot about the practices of ERAC! As a former employee of the company, I know first hand how they work. However, I always recommend them because if something goes wrong, they will get you another car ASAP. While I worked there, I helped out many Hertz, Budget, etc. customers who were left stranded in a car that broke down. Because they have so many locations and customer service is part of their matrix, they take care of their customers.

Now for the bad...the matrix.

In order to get promoted you must fulfill the following:

$150-500 in upsells per month depending on which branch you work at. You are right about the bait and switch game. We would often tell customers their car was in the wash, but we have an upgrade car available now for only $5 more. Wouldn't electric windows be nice? Then, if they said no, we would just let them have it for their patience. This process can take 5-15 minutes.

60% three month average of extra insurance sales. I recommend that my friends not take this insurance as it is not worth the gamble. There rules state that if you do something illegal to cause damage to the car, ERAC will not cover it. And, if another car hits you, they will still go after their insurance. It is a win-win situation for ERAC and they call their insurance their gravy. This gravy is the reason why they are the only rental car company that continues to turn a profit. This has been said to me by numerous people in management at varying levels. This takes 10-20 minutes, depending on how badly the employee needs this sale.

85% completely satisfied customers. If you want to take the insurance, simply complain at the end of the rental that you felt forced to take it. They will refund you the cost.

The worst part about ERAC is its' recruiting techniques. It is much like a cult where they recruit kids straight out of college, who have no idea that "real jobs" don't suck this bad. They make you think that you can only make money there. You only have the opportunity to understand how to run a business with their training. I must admit that the training was awesome, but the job sucked. I once worked a 77 hour work week. This is not an embellishment. That is when I finally decided to quit.

Well I hope you found this informative. Here is a quick review so that you can rip them off.

Reserve an economy car. They only have 1 or 2 in their entire stock and you will get an upgrade. Once at the branch, tell them you are with a corporation and understand there is a 15% VIP discount. Get the insurance and then complain that you were forced to take it. If they don't take it off at the branch level, take it to corporate. You will win. Bargain, bargain, bargain. You can easily have them knock off $5-10/day by telling them you got a better deal elsewhere. This always works with a phone reservation.

Have a great day!!

S.C.

Dear Failing Enterprise,

I am an ex ERAC employee and I loved your site! Everything you say is true!
ERAC takes ambitious and naive recent college grads and tells them if they work hard the rewards will pay off. ERAC employees are graded on how much insurance they sell and how many upgrades they sell.

This company is a rip off! I am glad you took the time to put this web site together. Consumers need to know just how awful of a company ERAC is!

Best regards,

H.

Dear Failing Enterprise,

Yes, your whole page is so true.

I put in my reservation for a car and they told me at least four time that the car I wanted would be in.  I called the day before and they said yes it was in.  The day of departure:  Hmmm let's guess.  Nope, the car wasn't in.  Now what do I do?   I had to downsize. Sheesh!  What a disappointment.  I'm just a mom taking my kids on a vacation!

G.V.

#16.

Dear Failing Enterprise,

Two thumbs up!  We rented a PT Cruiser and was quoted a price.  When we returned the car, they jacked it up another $150!  The manager by the name of Tony Maltos on U.S. 19 in New Port Richey, Florida, treated me like a child when I complained.  He acted like he was "Mr. Enterprise" and would not even work with me. I then complained to the "Headquarters" who said they would correct the problem.   Well it's been two weeks, obviously time enough to cash my check, but untimely in resolving my dispute.

Jamie Ernst

#15.

Dear Failing Enterprise,

I think the old employee from 5713 (Camp Hill) has hit it right on the nose. I am former employee of 5701 & 5707 (Mechanicsburg, PA & Chambersburg, PA) and have been out for almost a year now. Thank goodness. Not only does ERAC treats its customers like crap, but they also treat their employees as crap. If you question your supervisors, you are viewed as having a bad attitude. In addition, you are forced to bend over and take it you know where, and are expected to come back asking for more. It's a great job for anyone who likes working 60 hours a week and getting paid for 40 hours. Let's face it, here in Harrisburg, an employee of Sheetz Convenience Store makes more than a Management Trainee at Enterprise. I warn any future customer to waive the Damage Waiver, DO NOT TAKE IT. If your rental experience was a bad one, demand a reduction in your bill. They will give it to you. ERAC has a customer service rating scale called ESQI (Enterprise Service Quality Index) and every branch manager wants to stay above corporate average. Threaten them with a bad ESQI rating if they balk. They will give in. That place is such a brainwash. Group 57 in Central PA can stick it. For anyone that doesn't know, the CEO takes 33% of all profit from the company. No wonder ERAC has the worst benefits package in the U.S. In any case, thank you for having this web site.

Anonymous

Harrisburg, PA

#14.

Dear Failing Enterprise,

Just read through your web site. You've captured the essence of ERAC--"bowl 'em and roll 'em." They sucker you in with what seem to be better rates but definitely are not. I have never had a good experience with ERAC. Finally gave up. My daughter and son-in-law used to work for them. They can tell some stories. It is one NASTY company.

Thanks for the site.

DL

#13.

Dear Failing Enterprise,

I just found your web site and you are right on target!!! I was trying to find a place where I could complain about my enterprise experience. I had reserved a Mini-Van 2 weeks before I was to go on vacation. When we got there to pick it up they did not have a Mini-Van, they wanted me to take a 15 passenger van!!!!! I would not have been able to afford the gas to go any where in that tank. I had it reserved for $289.00 for the week by the time they found a mini-van for me and added all the taxes and everything else it was $400.00, also an empty gas tank. Enterprise told me that we had to have the van returned on a Saturday by 5:30pm, We took the van back on Saturday at 4:30pm and the place was locked up tight. This was not a real good part of town so we drove to the other side of town and the other Enterprise was locked up tight too. I called the 1-800 # and they told me that I would be charged for every day until someone logged the van in!!!! I locked the keys in the van and left it. I have not heard anything from them yet and I have contacted my credit card place and told them not to let enterprise charge any more days. Do you know where I can make a formal complaint? Thanks for your help!

KM

#12.

Dear Failing Enterprise,

I just wanted to drop you a line complimenting you on your site.  I came across it while looking for the old Enterlies site (thanks for linking to the archive).  As a former ERAC employee (I've been out a little over 5 glorious years now) I was amazed at how insightful your observations were about the company for someone on the outside.  I can assure you that the practices you detail in San Francisco are very similar to those I was a part of in Harrisburg, PA.  Your experiences remind me of the time our branch manager had one of our most regular corporate customers drive two of our employees in his own personal vehicle to two separate locations so they could pick up a vehicle to rent to him (and another vehicle to rent to someone else).  Not only was he forced to use his gas and put miles on his car, but since it was rush hour, it took over an hour to get the vehicle.  ERAC views corporate customers as "regulars"! who can be "boned" (our terminology in branch 5713) since they locked in with a corporate account.

Keep up the great work.  If you need any former ERAC employee testimonials or horror stories, I'd be happy to provide.

Anonymous

#11.

Dear Failing Enterprise,

Excellent job!. There are a number of other deceptive practices perpetrated by Enterprise in the Washington, DC metropolitan area, such as the fact that they advertise a $9.99/day weekend deal but such car is NEVER available and they proceed to UP-SELL (not upgrade) you to the next AVAILABLE class which is usually 29.99/day. Additionally, in the Maryland suburbs, they will force the unsuspecting customer to accept the loss damage waiver if they have no collision insurance of their own or they can not rent a car from them. This practice is specifically and strictly prohibited by Maryland law. In fact Maryland law mandates that a sign to this effect must be clearly displayed at their counter, but I have yet to see any of their locations complying with this law.

Keep up the good work.

Ed C.

#10.

Dear Failing Enterprise,

A most interesting treatise on Enterprise and car renting in general....thank you. I myself always rent the smaller cars, so haven't run into the "no car available" problem. And since I have full coverage insurance, I opt out of their insurance options. Finally, I always use a credit card, with the idea that if I get screwed over I seem to be able to successfully challenge the charges.

William G.

#9.

Dear Failing Enterprise,

"Rental Reject" is what they call you when you hit the wall at Enterprise Rent-A-Car. Oh, Pardon me I guess I'm still speaking in the Enterprise Language which is a totally different language than the English language. It's kind of like Pig Latin when you were a kid, you could speak it right in front of someone and they never knew what the hell you were talking about. Rental Reject is the name of the sub group you are placed in when you quit. The wall is the limit, the absolute end of your journey within the company. To be bought in to the Enterprise Ideal is to believe in the limitless propaganda that is, Enterprise Rent-A-Car. I was bought in, I bled green, which is another term of a successful Enterprise employee. If you bleed green, you are a team player, which is another term that is loosely used. Being a team player means that when you wake up at 6am to be at work for 7:15am, you have to be bought in to the agency and understand that your efforts for the next 12 hours will ultimately lead you to earn a 6 figure income in six years. According to Enterprise recruiters is a Real world MBA.

When I read stories about disgruntled customers I do feel bad for the Employees at the branch, and this includes your web site which is well written. Understand how the hierarchy works. True, they recruit 83% of the employee's from college. The recruiters spend a lot of time at job fairs and other events throughout the country to comprise this work force. These kids are the legs of the company, I however was recruited by a newspaper article. I had already graduated from college, and I tried to go the civil service route but I couldn't pay my bills and make ends meet. I contacted enterprise at 26 years old, 3 years out of college and overweight (just in response to another person's post). I've rented cars, I know that they push Collision Damage waiver and a host of other upsells in an effort to make more money, which is really no different than adding hot fudge and jimmies to a sundae at Friendly's. However the upsells at ERAC are more significant in dollar amounts so more people get mad. Anyway, I sold Enterprise Management on me when I was in the interview, and because I already had life experiences after college they hopped on board.

I was very successful in the company, more so than I had ever been anywhere else prior to that job. The job is what it is, and it's all about the bottom line, but as a 20 something I have to say it really felt nice to be recognized for my hard work and effort. Please understand, it is no fun to work 12 hours a day, it is no fun to buy a $500 suit at Men's Warehouse and then on the first day with the new suit your soaking up vomit in the back of a dodge Neon, it's no fun to have to lie to the next customer about why that neon smells like vomit and it's certainly no fun to have to charge him for gas when he brings back the vomit ridden neon. This is our life, however with the exception of other companies, they paid us well.

As an Assistant Manager, I worked with a manager that "rolled the dice" on a lot of customers. Rolling the dice is renting to a customer that doesn't meet our minimum renting qualifications. Renting to these lower echelon people is a gamble because the likelihood of that vehicle never coming back (conversion) was a huge risk, however the huge reward was than most of these people in urban neighborhoods did there renting on a cash basis, and when the cops were on to them for whatever reason, which was none of my business, we just switched them into a completely different car. This convenience was perfect for this type of person, and the cash was incredible. A two week rental, with all the insurance add-ons would average out to about $2,500. Now multiply that times the 75 or so people that fit into this classification per month, and we made a killing. The down side was the conversion part that I speak of. What is a conversion? A conversion is when a person stops renting the car and decides to call it their own. Conversion is commonly referred to as stealing. However the difference is that every day we are not making money on that car, it's coming out of the pocket of the Assistant Manager and Manager of the branch, so instead of consulting with our local police departments, we would stake out the neighborhoods that these people lived in, usually at around 1 or 2 in the morning, after they were done doing whatever it is that they would do. We would then get a key cut at a local locksmith and then run into the driveway of these people, and steal the car back. Sounds fun, huh?

When you look at the employee on the other side of that counter, and you are wondering why he is so freely bullshitting you, just understand one thing. Only one part of the whole interaction between the two of you matters to him. When he asks you about the Collision Damage Waiver, if you answer any other way than "Yes", he/she is screwed. An average rental contract explanation lasts 3 minutes. For the entire time he/she is explaining the contract to you, all they are really thinking about is the CDW, that is why it is located on the middle of the page. You have time to build up to it, then deliver it, then go over the other meaningless bullshit. So here is a little hint for all you disgruntled corporate customers out there. Ride the wave, be a lover, be a full boater....there I go again with the ERAC lingo, I mean take collision Damage waiver. Why? Simple, that is all they care about. It's the biggest profit they make next to out of area dropped cars. So at reservation time, tell them right when they answer the phone, "I want CDW", what kind of deal will you give me for that Cadillac Escalade? Then the rep will know that you know that she/he is a player, a lover, a full boater. This is the best secret revealed because not only will your reservation be on time, not only will you have your reserved car, but you will be treated like your a king because you taking CDW lines the office manager's pockets, helps the management trainee cdw statistics and over all increases your Enterprise experience.

Finally, Customer service.  Do you notice that I didn't talk about this first? This part really has the branch manager by the balls, literally, figuratively, and any other way you want to look at it. At Enterprise they contract out with a company. This company calls 10% of that office's renters on a monthly basis and comes up with an ESQI score. ESQI stands for Enterprise Service Quality Index. This score is reflected on two questions asked by the caller, to the renter. On a scale were you satisfied with the rental experience and would you rent again. If the caller does not give these two exact responses, he gets a point against his score and ultimately gets written up and after three write ups, he gets unemployed. The responses are as follows, "Yes, I was COMPLETELY satisfied with my rental", and "Yes, I would DEFINITELY rent again". So this leads me into blunt hint number 2. You have a 10% chance of getting a phone call if you rent, your odds get better if you are renting from a small branch, and your odds get even better if you are a corporate renter and rent frequently. If you rent and you get a phone call from the ESQI people, answer the questions just as I listed them above, and at the end of the conversation tell them that you would like them to contact the manager for you and have him call you so you can commend him on his service. The manager will call you the next day, and he will see these two responses. Tell him/her that you know how important that survey is for his/her well being and that you would like to make a special reservation. Now tell him to add the waiver and I promise that you will enjoy your enterprise experience until your small business goes bankrupt.

Everyone revolts against big corporate, you need to learn how to take advantage of the opportunities. I was promoted to manager and I convinced big corporate to open an office 5 minutes from where I lived. I sold them me, every day that I went to work and when I was tired of shitting in my own back yard, and I stopped being bought in, and I hit the wall, and I realized that the people I was screwing were human beings, and sometimes friends and family, I had to say goodbye. Enterprise lost me, they lost a great employee that could have taken them far. They knew it when I handed in my notice, it really pissed them off, because they weren't able to say lies about my dismissal because I hand wrote a letter to all the people in the company that I cared about. I turned in my notice and 5 minutes later (just before they blocked me out of the system in corporate) I sent a mass email to all the people that I was either friends with or influenced me within the company. But here is the rub, remember all those college kids that they recruit being the "Legs" of this operation. Well, Enterprise can afford to lose one of me, they can afford to lose 100 of me, it happens to them everyday. And who replaces me, 100,000 new, fresh, hungry, just out of college and looking for a big payday kids.

The company will never fail, renting cars is a science and they wrote the book. They are the biggest and most profitable in the world and no anti-Enterprise site will take that away from them. This web site is an avenue for others to vent their frustration, but no matter what, Enterprise will never fall, or fail, because it is simply a cult, with its own rules, and it controls a market that controls us all. The insurance market.

D.

#8.

Dear Failing Enterprise,

I recently interviewed at Enterprise for the position of manager trainee. I have rental car experience and the required "4-year degree". During my interview, I was badgered into talking about my former employer's (Hertz's) weaknesses. The entire interview became a Hertz bashing event. The managers showed no interest in learning about my work ethic or capabilities. After I was rejected with no explanation, I found a lot of interesting articles on discrimination at Enterprise. Here is what I saw myself:

1.  Only "pretty people" behind the counter.

2.  No over-weight people.

3.  No employees over the age of 27.

4.  Caucasian employees only (at 3 major locations)

I discovered countless articles about lawsuits nationwide concerning the "profiling" of employees. In Wisconsin, they have been accused of only recruiting from local fraternity events. In another Midwestern state, they fired a woman because she was African American and dyed her hair red. The company felt that this was an "un-natural" color for a black woman. Women must wear a crease in their pants, and men are not allowed to wear tan socks.

I am beginning to think of a clever TV movie about all of Enterprise's issues called "Enterprise: A car rental corporation or the new Nazi Germany?"

Great & accurate site,

J. H.

#7.

Dear Failing Enterprise,

Nice web site, as someone who has had the misfortune to work for Enterprise Rent-A-Car in the UK, it sounds very familiar.

Believe me the company is rotten to the core. Everything you say is true and is exactly the same for every other customer. They depend on recruiting new graduates and brainwash them in to believing they can really help the customer. At first you think they are just mishaps but then you get to understand the way the company operates. No one sees it as a career but a quick opportunity to earn a lot of money quickly. Managers are paid on commission including the percentage of cars on rent. Therefore its is beneficial (in the short term) to rent every car and have unhappy customer than have spare cars. The company says every branch should have over 90% on rent and cannot gain additional cars if they have not. The branch staff do try and help, until they eventually see the light and walk away. On average it takes only 7 months for new recruits in the UK to quit. If they complain about they way the company is run they are accused of being "negative" and won't gain promotion with that attitude. On the frequent occasions the car isn't there, they are told to lie or "sell the customer up", if they object they are accused of being bad sellers.

The Enterprise Rent-A-Car values are laughable and they break every employment law in the book. However, they do not have the ingredients for long term success as its a company built on sand and I have every confidence that it will come crashing down when some of its "more unsavory" aspects are revealed.

N.

#6.

Dear Failing Enterprise,

I was tipped off to your fearless & crusading (car rental) consumer advocacy web-site by a friend, who, needless to say along with myself is utterly enamored with Failing Enterprise.  Keep up the good work. You have fellow travelers everywhere; it's just a matter of getting the word out. Again, brilliant work.

Doug

#5.

Dear Failing Enterprise,

What a great site!

It's nice that the little people have one more forum to voice themselves against corporate America. Corporations, with their power and greed, are known for taking advantage of any and all situations where they can screw the consumer.

Enterprise Rent-a-Car screwed me over! The reason I needed to do business with them was due to my car being stolen from a Las Vegas hotel parking garage. I was advised by my insurance company to go Enterprise, since they can setup direct billing, and will rent cars for under $20/day. So I called the Enterprise office on the Strip and arranged for them to pick me up in front of my hotel. I was told to meet them at the hotel's taxi area at 3:15pm.

So as not to miss them, I was there at 3:05pm. About 3:20pm, I called them with my cell phone to make sure that they hadn't forgotten me. They assured me that someone was on their way, and would be there very soon. I asked them what vehicle I should be looking for, and they said an unmarked white Saturn with a woman driving.

A few minutes later, the woman in the Saturn calls me and says she will be there in 5 minutes. This was about 3:20pm-3:25pm. About 10 minutes later, she calls me again and says she'll be there any minute. Well, their 3:15pm pickup time turned out to be 3:45 pm. So I get in the car and we wait for the light to move onto Las Vegas Blvd. We go another 1-2 blocks and wait for another light. Then we go another 1-2 blocks, where she pulls into a hotel parking area. I asked, "We're here already? I could have walked here in 5 minutes!"

We go inside where I'm informed that they don't have anything under $20, but one step up. I said that was fine since I hadn't given them any advance notice. I told them I just need the car for that Saturday afternoon, Sunday and Monday morning. The paperwork is completed, and I'm on my way.

Monday morning rolls around, so I turn in the car and wait while the paperwork is completed. The guy says that will be $67.00. I said, "I've had the car less than 48 hours. Why is it $67.00?" I am then informed that in order to give me the insurance rate, they have to charge me for three calendar days, Saturday, Sunday and Monday. This was never explained to me when I rented the car!

Since I was so shocked to hear about "calendar day" rentals, I'm definitely no fan of Enterprise Rent-a-Car.

By the way, when I rented from Hertz that same day for my trip back to Los Angeles, everything went smooth as silk, even though I just walked in with no reservation. I would definitely rent from Hertz again.

Thanks again for giving the consumer a great venue like this to make their voice heard.

Bill C. Los Angeles

#4.

Dear Failing Enterprise,

I have been in car rental management for more than 10 years, in 3 mayor car rental companies. I quit the business few months ago, mostly due to the abuse of the customers and part due to the greed of the corporate office reservations policies. I agree with you 100%, unfortunately, this is the nature of this business and people and customers get worn out for the same bullshit over and over again. You see, reservation centers never turn down customers, as long as they show cars available in the location that you want to pick up the car, never mind if the cars are from a different class that you want to rent; in their minds, a car is a car, so they see the number not the class. What they want is the reservation made and the customer at the door, so let the manager “on duty” take care of the pissed off customer, who made a reservation for a full size and they have only a pick up truck or a compact car available at that time. In this economy with still less business people traveling, they take whatever they can, after all, if you see in perspective, there’s no much difference between all the mayor car rental companies, a compact or a midsize car is pretty much the same at Avis, or Hertz or National isn’t? What I suggest you is to make several reservations for the same car when you need it, and if they don’t have the car when you show up, just go the next, why waste your time..... Good Luck to you,

A former (and worn out) car rental manager

#3.

Dear Failing Enterprise,

Hi-I once worked there. I was the poster-child, fresh-out-of-college, with a pretty smile and a positive attitude...blah, blah...Yep, you summed it up.

You are right, sir, that those rental agents want to make it better. They know not what they do. They do try very hard to give the best possible experience, as most of their customers are accident victims who have had a horrible experience recently and may have a car in the body shop or something worse. They are also yelled at on an hourly basis, not to mention those "incentives" that you are obviously aware of. Nobody wants to sell that crap. Though it is right for some folks, I have to admit.

Leave that little branch alone. They are trying to run it as if it is their own business. Do take it up with Andy Taylor. He is the man you want.

#2.

Dear Failing Enterprise,

Coincidently, we had a similar Enterprise experience in Lancaster, PA over Thanksgiving weekend while visiting with a cousin and extended family. We needed to rent a minivan so that all the family members could travel in one vehicle. As it turned out they didn't actually have a minivan at the location where we were, but you have to cross-examine them to get a straight answer.

Anyhow, you've created a humorous masterpiece, and it brings a smile to my face.

B.C.

#1.

Dear Failing Enterprise,

I went to your web site. It's the most hilarious thing I've seen in a long time and it must have taken you HOURS to put this together.

Just so happens I was attracted to your web site after a horror story I heard last night about this very same company....although this particular location is in Dubuque, Iowa, where my brother is visiting for the Holidays...once again, NO CAR, even though he had a reservation...and in that god-forsaken town, there aren't a lot of alternatives to rent a car. He is stuck there until they get one in, but of course, they just can't pinpoint when that will be.

I've passed on your web site to him; hopefully, he will contact you himself when he eventually makes his way home to Miami.

GREAT JOB!!!

S.

More on Enterprise car rental at the Failing Enterprise home page.