Bogus Damage Claims ???

[CantWait]

Originally Posted by Unregistered

The hours of the office are on your contract. Did YOU inform them that your were dropping that day? I wasted 3 years at ERAC and also worked at an airport and people like you drove me nuts. You are responsible until the car is checked in by a rep. Just pay the $166 and get it over with. It seems like everytime someone drops a car afterhours and it gets damaged it's never thier fault. It's customers like you that made our job hard.

I love ya man...

[CantWait]

Originally Posted by FailingEnterpriseAdmin

This is another example of the Internet reservations system having no idea what's actually going with the rest of the company. Apparently in addition to taking the "book, don't look" policy to a computer-optimized extreme, in order to get more customers to commit to Enterprise it now also claims some branches are open during hours when no one is there.

Is enterprise.com even being run by Enterprise Rent-A-Car? It seems like they've outsourced maintenance of the site to someone who was told "say yes to everything; we'll sort it out at the branch".

The first amendment was designed to throw a spotlight on such gross incompetence. For the past week, FailingEnterpise.com has averaged over 16,000 page views per day, which, apparently, isn't enough.

Andy Taylor, maybe it's time to let professional managers run your family-owned company?

I agree with Admin 100%. The internet has no idea what is going on. If they could just add an interface that would let employees sell themselves out, that would be awesome. But no! The "Autonomy" stops here! ERAC is all about overbooking.

I have to first convince my ARM why I feel we should be sold out. Because we dont' have any cars biatch doesn't cut it for him. "But you underestand this will help us run tighter if we overbook" he will say. "But I'm running at 92% throughout the month. How much tighter do u want me to run?". ARM is the only one that can call it in to some Jack ass in St.Louis who may or may not do it. Hopefully he will do it for the correct location or the correct days. So many times I have been sold out for the wrong dates its hilarious.

I realy hate the way the website works. It does confirm avalibility of the vehicle you request... it realy does - but not at the branch, not even in your area, but your GROUP! This realy sucks when you need to get a V3 for a customer who is comming in in 2 hours, when its in a branch 4 hours ago. Personaly, I just call customers and tell them this - I am always honest with the customer, and normaly knock 10% off. 95% of the tim they say they are happy with the service because of my honesty. I feel that too many people in this company either just dont bother, or lie!

I want to point out that the intrernet issues are common with most car hire companies. I booked online with Hertz in the US for a mid-size, I arived at the office to been told I had a 'free' upgrade to a Van. As I was on holiday it was good for the lugage, but a bugger for seats as their were four of us. I ended up going next door to enterprise, who had me in a car within 5 mins (they are not always bad). Hertz still charged me as they "did have a vehicle for me"!