Originally Posted by FailingEnterpriseAdmin

I agree that having many customers not show up for their reservations greatly complicates things. I would be very frustrated to run a branch under these conditions.

However, you can look at the historical statistics and keep buffer stock and still accomodate just about everyone who comes in with a reservation. But Enterprise doesn't do this; they rent every car as fast as they can with a goal of an empty lot. It's not OK to use the excuse of "many customers don't show up" to justify saying "therefore, we ignore reservations altogether".

I'll agree it's a tough problem, but ten out of my fifteen reservations were dishonored. Somebody wasn't really trying.

Admin