Originally Posted by jvwheel

In response to MAforenterprise remarks I must state that I am very pleased that he/she was not the manager of the enterprise location that I rented from. I recently rented a car under my insurance and the car was vandalized by a local gang. The person keyed the letters, "WSC," into the quarter panel and I reported it to the police and enterprise. The enterprise employee who checked in the car stated it was probably less that my deductible and that loss control would be in touch. I contacted my CC company and they stated they would not cover the loss as the car was paid for by the insurance and me, therefore I had not charged the entire cost of the rental and was not covered. I went to the enterprise office and stated I would like to photograph the damage. They sent me over to the repair shop and authorized my the photo session. The next day I called the enterprise manager and he promised to consult with the repair shop and get back with me with my portion of the repair cost. Enterprise had some additional repair work done (door dings) at the same time as repairing the damage I was held responsible for. The manager insisted I would not be charged for any work beyond the scratches. As it turns out the manager didn't call me back and I had to call him. He again promised to call me with the charges but again didn't call me back. I again called him and he gave me the charges. He stated that the repair shop felt that I would be happy with that charge as the estimated charges were a little higher. I stated it was difficult to be happy about this but that I was willing to pay that sum and asked how I would go about it. He referred me to the regional loss department and I just left that contact a message. If this concludes our business I will not be angry with anyone other than my CC and will close my account with them. In any event I am glad the people I have dealt with so far are not as evasive as you have stated you would be; in that event I would have pursued legal action against enterprise for several omissions during the rental process. I feel that enterprise may legally share some of the responsibility for the loss because they withheld or forgot to mention pertinent information during the initial rental process. In the end this may turn out OK for everyone because of this manager’s forthright and honest handling of the incident. I only hope the individual at the loss department is as courteous and fair as the enterprise employees I have dealt with thus far so that we conclude this unfortunate situation amicably. If you are dealing honestly with the customer why do you feel you have to withhold information pertaining to the loss and repairs? On can force you to disclose the information and but that time everyone has lost confidence in the integrity of the process