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| Originally Posted by FailingEnterpriseAdmin I agree that having many customers not show up for their reservations greatly complicates things. I would be very frustrated to run a branch under these conditions.
However, you can look at the historical statistics and keep buffer stock and still accomodate just about everyone who comes in with a reservation. But Enterprise doesn't do this; they rent every car as fast as they can with a goal of an empty lot. It's not OK to use the excuse of "many customers don't show up" to justify saying "therefore, we ignore reservations altogether".
I'll agree it's a tough problem, but ten out of my fifteen reservations were dishonored. Somebody wasn't really trying.
Admin |
Of these 10 dishonored reservations, did you never get a car? Did you just not get the car you wanted? Yesterday I took a flight it was oversold, then delayed 3 hours. I got on the flight, a few people didnt, after waiting 3 hours. That is dishonering a reservation. Every been "walked" at a hotel. That is dishonoring a reservation. There is almost never a time were someone comes in to ERAC and does not get a car, even if it involves a little wait. Keep up the good work on this gossip board