keep going up the ladder. make a huge fuss. threaten to write a letter to a local newspaper claiming fraud or threaten to call your local news channel to do an investigative report. the big E is a company that, in all seriousness, could give a rats ass about a tire on an aveo.

the hint of you taking this public is worth MUCH more than the couple hundred dollars they can eat to make you shut up and go away.

the key is, as mentioned above, just keep going up the ladder. by the way, what did your insurance company advise you to do?

you never know, but in all reality you're probably screwed. once you get involved with the loss control department you're no longer dealing with the counter-apes who are brainwashed to be nice and friendly (I loved the term programmed).

future advise:don't rent the shittiest car erac offers.