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Originally Posted by GP 18's Conscience  1840 has been going downhill ever since it originally went into that facility (probably before that). They have not had anyone there in recent memory that could keep employees happy or motivated to work. Wasn't the AP supposed to be a stepping stone? They had to force promotions for the past few years out of there because people were stuck and who wanted to hire a burned out BM or Assistant? Nice guy but Aaron Ricks has the personality of a tea bag and how is he supposed to keep employees who work 60 hours per week happy? Is Engleman still around? If so has he worked a full shift since being there? Most of the assistants have been incapable of doing anything with the exception of a few and why the fuck would you have your supposed best sales people in the RETURN LANE all the time. Put them at the counter where the REAL customer service is instead of trying to sell customers at the end of the rental after being badgered and already dealt with a dirty, shitty car. KC built TT. It's not his fault but when you let someone get away with little things they will push and push and push until they fuck things up like he did. I feel bad for the guy. |
Considering they had to get interns to work at the AP and the other "talent" they shoved down there it's pretty obvious the AP is not a "stepping stone." That's not to say there weren't and aren't really good people down there, but it's obvious they are struggling. Who the hell wants to work somewhere THAT ass backwards? Running out of cars, running with half a staff, dealing with completely worthless car preps, etc. is business as usual there. Not to mention KC's "brainstorms" like running more reps at the counter than he has in the garage or prewriting every customer and then walking them to pick out their cars. Someone needs to pull their head out of their ass and get that place shaped up otherwise it's going to continue to plummit. Who the f*** cares if the windows are clean if they've just been on a plane for hours only to wait another hour or two at the rental counter while everyone scrambles to do a half ass cleaning job on a return that just showed up 45 minutes after they got to the counter? Seriously get the customer in the car for the price you quoted, that's what customers want. I'm fairly certain more than half of the customers that come to Enterprise don't care about all the ass kissing, they want a car now... the end.