Quote:
| Originally Posted by Unregistered Not really....It ranks # 3 in google for "enterprise rent a car customer service". Thats a MAJOR search term for a 6 billion dollar company!!!!! That is how I found it. (an unhappy customer myself) How can a customer make a reservation for an SUV or van for a family vacation, and then the company not have one when you show up to get it? Don't they know that people rely on them to perform their service? It caused me to lose 1 day of a vacation......Just to get a rental that I reserved weeks in advance??? Isn't this a basics of the rental business, to actually have the vehicles to rent? What is the purpose of a reservation otherwise?
Hmmmmn, how many thousands of customers and employees do you think have stumbled upon this site and have whole-heartedly agreed with the consensus of unhappy employees and customers but chose not to actually participate in the discussions.
I think sites like this are great. I am sure Enterprise knows about this site, and they may just try to make things better based on some of these discussions, however I doubt it. Sounds like most topics won't be a surprise to the upper management. |
Actually, it's even better than you suggested. For
all of these phrases:
"
Enterprise Rent-A-Car complaints"
"
Enterprise Rent-A-Car customer service"
"
Enterprise Rent-A-Car sucks"
"
hate Enterprise Rent A Car"
"
Enterlies"
"
Enterprise Rent-A-Car Human Resources"
we're
#1 on
Google,
Yahoo, and
MSN Search.
Now if a previous poster wants to claim "seems to me that this site has a lot of work to do", I'd like to ask him to do his homework.
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