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| Originally Posted by Unregistered don't be a dipshit admin-I swear you are so quick to jump on anything that is going to put enterprise in a bad light. Funny website, but grow up. Enterprise gives two shits about your site. All this site means is that Enterprise has made it into the "elite club" of corporate hate sites. If 80% of Enterprise's customers are completly satisfied, how are they doing such a bad job. Yes, they run tight Yes, once in a blue moon they might not have the exact class size you reserved Yes, the car may not be ready the minute you walk through the door-But 80% of their customers are COMPLETLY SATISFIED. Also, Enterprise is running a business to make money, just like any for profit business out there, they are one of the few rental car companies that has grown and made money since 9-11. Man-Enterprise is so evil they want to make money, but 80% of their customers are completly satisifed. Go ahead and tell me how it has to do with Ins. customers who get a replacement car for free-this show me you know nothing about the business. Try dealing with someone who either just hit someone and will most likely have to pay between $5-$20 a day for their mistake plus their deductible or someone who was just hit and now has to go through the inconvience of putting their car in a body shop and finding out they are getting a ford focus when they are putting their Volvo in the shop. With all this crap to deal with and Enterprise is able to COMPLETLY SATISFY 80% of its customers-wow the evil company must be doing something right. As many people have stated this cutomer is mainly a site for former and current employees to bitch and complain-and rightfully so, many put up with alot of crap or put up with alot of crap. But cutomers rarely come onto this site and say how horrible enterprise is. With over 700,000 car in service in the US and you have a handful of complaints. @ 80% of their cars on rent @ a given time that is 560,00 people in Enterprise cars @ a given time-with 80% of those people COMPLETLY SATISFIED. Can't really say from that, that the "Evil Enterprise" is doing such a horrible job. |
Last I head, Corp average was still under 80...77 or 78 I think. Regardless, that is about the worst number to hide behind. The sampling is random, and not scientific at all. Many branches try to subliminaly beat the phrase "completely satisfied" into the customers' heads. I have gotten 3 different ESQI calls from times I rented, each poller had a different delivery, and 2 of them seemeed to lean towards the CS choice. Now that is 67% CS right out of the gate...LOL!!
Don't even get me started on people's personal lives and careers depending on a third party polling company and the way they do their deal. In theory it sounds progressive and a great idea...in reality it doesn't accurately reflect an entire picture or a completely unbiased result.