I am a current employee of ERAC, and I LOVE it! I have been with the company for 2.5 years and counting. I have done the rental side and now am experiencing Admin. I have worked for some major corporations in the past, (Chase Manhattan for one) and none of those companies ever treated me with the respect and encouragement like Enterprise does. I have always been a hard worker and a dedicated employee, and every manager I have had at ERAC has not only acknowledged that but has has praised me for it. I had a horrible experience at Chase Manhattan, but you don't see me making a website about it. That job and company just wern't for me, so I moved on like any normal person does.
I will never be one of the ex-employees on this site bashing Enterprise. Even if I do part ways with the company (which I don't see happening in the near future) I will never be bitter towards a company that treats me so well. All of you should go work for some other companies then compare that experience with yours from ERAC. I guarantee you will realize you had it pretty good with Enterprise. Obviously, ERAC isn't a company for everyone. Not all the applicants that are hired are going to like the company and its structure. If you are one of those people who didn't find Enterprise as a good fit for yourself, move on and find a company that is a good fit for you. But, don't ruin it for others that may love Enterprise and what it stands for.
As for customer service, well that's a dying concept these days in just about any business. I have never worked for a company that strives to meet and exceed customer's needs like that of Enterprise. We bend over backwards to anticipate the needs of every customer that comes in contact with us. When those needs aren't met, we do just about anything and everything to make that customer happy so they do come back and use us again. Unfortunately, there are people out there who are never happy. Those people are a very small margin of our clientele, but they do exist. With people like that we do whatever we can to make them happy. Sometimes that doesn't work. People like that end up not contacting ERAC directly to let us remedy the situation. Instead they make websites like this to try and bash us. We did make a few mistakes in this case, but it's nothing we couldn't have fixed given the chance. It's a shame you are unhappy with our company, but good luck finding another one that will meet your standards or even exceed them. I don't know what you are trying to prove with this website. I have been unhappy with service establishments before, but never did it cross my mind to make a website about it. Get over it and move on!!! As for the ex-employees...all of you should be ashamed of yourselves. Like I said before, not everyone is a good match for ERAC. That is true for every company out there. Don't be bitter that you didn't make ERAC your career. Learn from it and move on.