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| Originally Posted by Unregistered As for customer service, well that's a dying concept these days in just about any business. |
I see you're trying the "everybody does it" defense. The other national agency I rent from provides outstanding customer service. Your assertion is invalid. Your argument is rejected.
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| Originally Posted by Unregistered I have never worked for a company that strives to meet and exceed customer's needs like that of Enterprise. We bend over backwards to anticipate the needs of every customer that comes in contact with us. |
Except you still offer reservations over the web even when you know you are completely out of cars. You "bend over backwards", except when you don't. Your assertion is false.
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| Originally Posted by Unregistered When those needs aren't met, we do just about anything and everything to make that customer happy so they do come back and use us again. Unfortunately, there are people out there who are never happy. Those people are a very small margin of our clientele, but they do exist. |
This is the "some people will never be happy" defense. I'm delighted with most every vendor, especially the nationwide chain I'm renting from until Enterprise gets it together. 45 rentals in the past 18 months and I'm very, very happy. Maybe some customers will never be happy, but I'm clearly not one of them. Your assertion is false.
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| Originally Posted by Unregistered With people like that we do whatever we can to make them happy. Sometimes that doesn't work. People like that end up not contacting ERAC directly to let us remedy the situation. |
Maybe that's because the Customer Service department doesn't take phone calls. But despite this, I talked with my branch ten times and called the regional office. Both of your assertions here are false.
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| Originally Posted by Unregistered Instead they make websites like this to try and bash us. We did make a few mistakes in this case, but it's nothing we couldn't have fixed given the chance. |
My local branch was given the chance ten times. And I even called the regional office to try to find a way to fix things. Again, your assertion is false. You should have read the web site before writing this.
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| Originally Posted by Unregistered It's a shame you are unhappy with our company, but good luck finding another one that will meet your standards or even exceed them. |
There's another one just a few blocks away; see above. I did, and they do. Again, faulty logic, and you would have known this if you'd read the web site.
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| Originally Posted by Unregistered I don't know what you are trying to prove with this website. I have been unhappy with service establishments before, but never did it cross my mind to make a website about it. Get over it and move on!!! As for the ex-employees...all of you should be ashamed of yourselves. Like I said before, not everyone is a good match for ERAC. That is true for every company out there. Don't be bitter that you didn't make ERAC your career. Learn from it and move on. |
Your message to all customers: if you figure out we're doing a bait-and-switch, then we'd rather not have you as a customer!
You're either not very good at arguing or your ethical position is so compromised by working at Enterprise that this is the best you can do.
Or maybe you've confused argument with spin and public relations. Your post makes appealing arguments based on false assumptions and keeps trying to put a happy spin on everything.
I can appreciate how you'd like to defend your employer, but the arguments you make either rely on assumptions that simply aren't true or use logic that doesn't hold water.
Please, please, please, people. If you're going to try to persuade someone of something, please do your homework, get your facts straight, think clearly and then write clearly. This poster's attempted argument would be shredded in any college course on critical thinking.
This poster sounds like they've mastered the Enterprise style of "Customer Service", which is to relentlessly optimize for your own benefit, tell the customer literally anything you think they might want to hear, and then bridge the gap by simply lying.
That's not "Customer Service", that's fraud.
You're a shining example of why consumers need a website like FailingEnterprise.
(yeah, maybe I'm ranting a bit but I'm so tired of posts like this)
Let the flaming begin!
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