Quote:
| Originally Posted by EnterpriseWarrior 80 percent of the customers are completely satisfied... |
Or are at least willing to say this to quickly end an intrusive phone call in the middle of dinner, especially given that the local branch repeated the phrase "completely satisfied" over and over again.
If you're looking for a justification to ignore the customer service problems at Enterprise, these ESQI scores are as good as any. At some point you've got to ask yourself though why FailingEnterprise gets 8,000 page views per day. Maybe ESQI isn't the metric you thought it was?
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