Quote:
| Originally Posted by FailingEnterpriseAdmin Or are at least willing to say this to quickly end an intrusive phone call in the middle of dinner, especially given that the local branch repeated the phrase "completely satisfied" over and over again.
If you're looking for a justification to ignore the customer service problems at Enterprise, these ESQI scores are as good as any. At some point you've got to ask yourself though why FailingEnterprise gets 8,000 page views per day. Maybe ESQI isn't the metric you thought it was?
Admin |
Or at least saying this website recieves 8,000 page views per day
(including recent ex-employees+ customers)=You do the math on the posts on this forum...
But back to your point on ESQI.
IF customer's were dissatisfied they would hardly hang up the phone....or yap the words "completely" satisfied...they would give a piece of their mind.
On dissatisfied customers: You represent a minority of the majority who love the company with backbreaking workers leading the forefront.