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| Originally Posted by GP51Sux I don't know how you can believe this. Well I do...I was once "bought in" to ERAC's crap they shovel. With gas near $2.50/gal in many parts of the country, do you honestly believe that everyone would rather drive a truck or SUV??? The Dodge 1500s and GMC Envoys barely get 10mpg!!!!
I realize that ERAC does their orders a year in advance, but a year ago it was apparent that gas was going to go way up. Order a few more Rios and Sentras and less F150s and Yukons!!
I also realize that you can't satisfy 30 rezs for compact cars on a given Friday, and the internet is a huge letdown there, but don't pretend that you don't first try to sell up that CCar rez into the SUV before "giving" it to them. Any money that they "save" by the free or small upgrade price will more than be crushed by the increased fuel cost on a longer trip. |
As a matter of fact I do believe that people will want to get into a bigger vehicle. I can only speak for the location and the area that I work in. Also if you re-read my quote I said most people not all people. The vast majority of people that walk into my office own a SUV, and in some cases two. The vast majority of people in this world think that the bigger the car is, the safer it is. People dont mind sacrificing the extra couple of dollars to have piece of mind knowing that they are in a "safe vehicle."
Nothing is wrong about doing a blind sell up. Its business. The person who shows their cards first always loses. How is it considered "sticking it to them" when I offer a customer an upgrade for less then if they had made a reservation for that specific vehicle. Businesses do this sort of thing all the time. People will sell you a product at Best Buy for example when they know that the product is going to go on sale the next day.
What I find absolutely astonishing about the anti-Enterprise employees is that they have not come to grips with reality. This is how business works in the real world, whether that business is enterprise or not. Past employees get upset that they have been passed over when it came to a promotion, blaming it on not kissing as much ass as the other guy, that upper management was just picking favorites. That stuff happens all over the place. Its life.
Nothing says that you cannot cover part of the customers gas. View the situation as the customer is helping you out by taking an SUV instead of a compact car. Return the favor by covering part of their gas. If you feel that you are having a moral issue over something like the gas then comp. some of it. Tell them "Mr/Ms. Johnson, the gas is currently at 3/4ths of a tank, I want to help you out since you did us a favor, just return the vehicle with 1/2 a tank." Turn the situation into a win-win situation instead of the negative "screw the customer over" situation. If you were to get bugged about it by your manager then let them know that by covering just $10 bucks for gas you have made a customer that is not only 1) going to be completely satisfied but 2) will probably rent from Enterprise the next time they rent a vehicle. Sometimes you need to take some initiative and make a decision. Thinking outside of the box and resolving an issue is whats going to get you promoted in life, its not gonna be from just following the rule book exactly to a T.
Enterprise hopefully has taught you that you shouldn't just be some mindless drone and do everything by the book. Not everyone's situation is exactly the same, so why should you resolve every issue in the same way. Use your minds people, I hope that you learned how to think for yourself when you were in college.