Originally Posted by nelabe314

Are you like me? I will drive an extra 15 minutes to go to the Target where it is clean, the shelves are stocked with the items I am looking for, and the employees are nice, because for some reason the store close to where I live always seems to be dirty and the employees won't barely look at you, let alone be helpful. It's the same thing with every large company. And unfortunately it's the same thing with Enterprise. Some branches excell at customer service while others completely fail. I have worked for Enterprise for a long time, and I will continue to do so, yes we make mistakes, sure there were customers that I probably infuriated back in my rental days, but bottom line is, it is a good company, that makes it tough when you start out in order to weed out the weak. If you survive your first year, and you're smart, work hard, and up for any challenge, Enterprise will reward you for your hard work. There are definately flaws in the company, but what company doesn't have them? I have been let down by other employees, and some employees have amazed me. I know a branch manager who will go to the airport on Sundays (they're closed on Sundays) to put a customer in a car who otherwize would be stranded. My former branch manager would come in on his own extremely early in the morning just to start washing cars to give us a head start. When I was still an MT there were people in the company who would spend hours of their free time in the evenings answering my questions and helping me grow in the company get promoted. I knew a branch manager who would give all of his customers his cell phone number in case they were in an accident or had a flat tire, whatever the case may be, so he could help them. Enterprise does hire some amazing people, and we do have some absolutely loyal customers. And as for the customers who hate us, chances are they weren't listening to what we were saying, don't think they should have to be responsible for anything in life, and think they are entitled to taking advantage of others. Enterprise itself in not unethical, it's the dirtbag customers who twist things in their minds that think we are.