[Intern]

Admin, I think that it is clearly obvious that you and I could go back and forth on who we think is right and who we think is wrong. In the end it really doesn't matter. Im not right nor am I wrong. And you too are nither right nor wrong. You may think that Enterprise is the absolute scum of the business world and thats cool. I respect your opinion, you are definately intitled to it.

In doing some research I found out that Enterprise does roughly 27 to 28 million transactions in just the United States alone. Realistically is everything going to be perfect and meet every single person's expecatations. NO. You have been quite clear in that you were obviously one of the people that had a few bad experiences with Enterprise. And like I said sometimes shit happens, most of the time you can't control it just as sometimes the people behind the counter can't control it.

Now with the new rental "firm" that you are going to I have glad to hear that from your 45+ experiences everything has met or exceeded your expectations. But to be fair it is safe to also assume that maybe the customer before you was just so pissed off with them that it would eventually result in not renting from them ever again. So much that they too would want to create a website specifically to bash that company. Does this mean that your firm is a bad company. NO.

When it comes right down to it some facts still remain. Enterprise is ranked number one by J.D. Power Associates 5 of the past 6 years. Enterprise made close to one billion, yes billion, dollars more than number two Hertz last year in revenues. These numbers tell me that we, (exactly from what realitycheck said) the employees that deal with customers day in and day out, are doing something correctly. Does this mean that Enterprise is the best car rental agency in the United States? I would say yes, however, you would say no. You and I are nither right nor are we wrong. But it is clear that the vast majority of people that rent cars prefer to do that with us. It is also clear that Enterprise, like it or not, is going to be around for a long time.

I guess what I am trying to get at here is that every business is not perfect. Especially those that deal with millions of transactions yearly. And for whatever reason when something goes wrong just simply move on. Everyone has gotten screwed over or something has happened to really piss us off. But I think everyone moves on when they get to a point when they realize that they cannot change the situation and dwelling on it does nothing. You always have to pick and choose your battles. Is it worth spending your time to complain about a company that you have not incountered in a few years and never will for the rest of your life? Is it worth spending your time trying your hardest to do whatever you can to soil their name? Thats up to you Admin. In the end Admin I wish you the best. I just hope I never piss you off. lol. Peace.