Intern,
I agree with most of what you said. As for JD powers and Erac being ranked high. That doesn't make the company a caring organization, it simply means that the employees that Erac hires for the most part bust their ass to put Erac on top of that list. One of my problems with Erac, is that they generally don't recognize that hard work by their employees. I can tell you at least 10 solid managers and employees that I saw leave the company within a year time frame. These were people that would have made erac even better, and the company allowed them to walk right out because they setup a culture that promotes many of the wrong people. From what I've experienced, read, been taught, and seen, Erac is just another example of corporate America. Nothing more. The image of a nice family owned business has long passed. They are just a big business that wants to make as much money as humanly possible. They are 1 of many like that, but it doesn't make me want to work for them again any time soon.

Admin,

This competitor that you've been going to. I assume it's Hertz or Avis or someone like that. Maybe the reason they haven't got any of your reservations wrong is because they don't have nearly the marketshare as Erac has. This competitor may not get all that insurance and dealership business that Erac gets simply because they are playing catchup to erac in that market. This may translate to that competitor having more of a selection of cars available when you come in for the reservation. For all you know, maybe that competitor branch is booking everything similar to the way Erac does, but can meet those reservations because they don't have the dealerships and insurance customers sucking up a vast amount of those cars. There's a lot of what ifs. I can tell you that when I worked at the airport erac branch, I saw people that had reservations turned away by all the major competitors on more than one occasion. That tells me that those other rental companies overbook too. They play the same game as Erac does, but just don't get caught with their pants down as often because they are not as big as Erac is. I guarantee you if Hertz or whoever had the marketshare that erac has, customers very well could run into the same things you ran into.

With all that being said, I will say that Erac, the company, still sucks. That shit is never gonna change.