[noeracforme]

Guy rented a Dodge Magnum from my office over the weekend. Came to the office on Monday and we see the car on the lot but no keys and car is locked. Gave benefit of the doubt that the customer will return with the keys soon. Call the customer to remind him that we need the keys in order for us to stop the rental or else you are still paying for the rental. No callback nor a visit with the keys.

The guy comes back on Tuesday, and introduces himself as the renter of the Magnum. We told him that we did not have the keys for it so he was responsible for the extra day. He said he didn't have the keys, he left them at the office. Our office did not have a key drop. We asked him nicely where he left the keys. He proceeds to go outside in front of our office and starts to dig through the bush. Seconds later he pulls out the keys. He left the keys to a Magnum stuffed into the bush in front of our office. He said that he left the car on Sunday but did not notice a place to drop off the keys. He couldn't come back on monday because he had a family emergency.

Now, what would you do in this situation. We called him at home, left a message and he never returned our phone call. So at least he would have to pay for that extra day. Once we told him that, you would think we accused him of shooting Abe Lincoln. He thought because he left the keys in the bush that he was off the hook. He didn't even call us to let us know, at least we would of gotten them and be done with it.

So what does my manager do, he backdates the contract and he gets off free of any extra charges. He said it was not worth it to argue over $35.

So lesson to be learned, you can drop off the keys to a car anywhere you want and you will not be responsible for it