Originally Posted by takeaguess@who

okay to your little horror story.... about the scar and mvar... if it was me i wouldnt want no stank ass mini van either.. that is not an upgrade unless i got three kids and im driving'em around to soccer games.... the customer should get what they asked for...ie... the whole point of a reservation... you dont make a reservation at a restaraunt for 5 people and walk in and have them say ohhh we only have a table for four available... wouldyou take that? no didnt think so you made a reservation for 5 at a table for 5 not a reservATION for five at a table for four... yes erac might consider a minivan an upgrade from an scar.... but honestly who wants to drive around one of those...and stop bitching its your job, yes you should kiss the customers ass you are in cutomer service dickhole... think about that one... why dont you try putting yourself in the customers shoes.... look at it from a different perspective... and suck it up and grit your teeth... thats how the world revolves....