Quote:
| Originally Posted by FailingEnterpriseAdmin I disagree. Customer service is a significant differentiator between rental car companies. I'm gladly paying a higher daily rate at a non-ERAC company because I get such excellent customer service there and such bad service at Enterprise.
For some customers, price may be all that matters. For "road warrior" customers, service is far more important.
Admin |
The vast majority of people are going to have that point in which the monetary compensation is worth it. Some people would take the deal if its a penny less while other loyal customers may be willing to switch for 10 or 20 or 30 dollars less. There are those rare few that may not switch. For an extreme example, would you switch if Enterprise rented you a car for a penny a day???? You may not admin. but I would say that a vast majority would.
There is always going to be that point in which someone would. I am dying to agree with you on something Admin.
Just cause im curious are you using Hertz? From what I understand that they can guarantee a specific make and model, if they dont deliver they give the customer 50 bucks. I think thats pretty cool but they have to have a huge inventory to have a claim like that. I am pretty sure the LAX location has 50,000 cars while the Enterprise there only has a couple thousand. Thats a shitload of cars. Let me know admin.