Re: Falsely Accused of Damage (Please Help) I rented a car Thursday from Enterprise in Virginia and returned it Friday. I had a bag of open dry cat food in the back seat that I removed shortly before returning the car. I had driven the car only to the tune of 2.5 gallons of replacement gasoline. I had not had any children or animals in the car. When I left the car the only thing remaining in the car were a few crumbs of dry catfood that had spilled out of the bag onto the back floorboard. The car was otherwise as clean as when I got it. Well, I got a phone message from the enterprise folks that they were charging me 50 bucks to clean the car because it smelled of cat urine and cat food and had cat food all over it. I called enterprise customer service and they seemed nice but said I would need to deal with the local branch and corporate offices. I then called my bank, and they said that Enterprise has been mentioned on some of the tv news shows regarding bogus charges, and the bank is revoking the charges from Enterprise charged on my credit card and cancelling and re-issuing my credit card. They said not to give Enterprise car rental a credit card or or a check - to go and pay them in cash or money order - and only pay what I owe them. |