this is all true

erac reality:
newly appointed out of state ARM "We're killing it! Six rival stores have shut down! Ahah! ERAC is awesome."
me "damn, that sucks, I feel sorry for the community, losing all that business"
arm "fuck them, they can work at erac if they want!"

Real world reality:
The closing of these rental branches was in group 20, detroit area. Erac is not killing it in this area, the complete opposite. The economy is stagnate, people are leaving the state, business is waaay down. Nothing to celebrate when your rivals close down due to lack of business, doesn't bode well for the future.

erac reality:
arm "ERAC treats their employees awesome! They just changed their vesting policy from 7 yrs to 5."

Real world reality:
Nobody stays at erac for 5 yrs. As a matter of fact, most stay for under a year, rendering a 5 year vesting policy as null and void to reality.

erac reality:
after answering the phone in my simple and concise method "Enterprise rent a car, this is bob" this ARM overheard me and pulled me into his office.
arm "All erac employees must use the same voice answer when called. It's what our customers want and it makes us look professional. Here's the script I want you to study tonight, tomorrow I will quiz you with surprize practice calls."

real world reality:
People think you are a douch/clone when you answer the phone in the exact same fashion time and time again. Omitting "it's a great day at ERAC" has no bearing on being professional or creating business.

erac reality:
arm "Wearing a suit and tie seperates us from the rest, it makes us look professional."

real world reality:
most customers don't give a fuck if you have a tie on or not, they just want their car ready and waiting. If anything, wearing a suit and tie makes you look less professional, considering the working environment.

erac reality:
30k is a good wage, college kids now in days expect 40k right off the bat with no experience.

real world reality:
30k is a barely decent wage at 40 hours a week, terrible wage at 50+ hours a week. College kids should expect at least 40k upon graduating, most of my friends made more than that with no experience and a BS.