is why there is no failing hertz website? sure, you make a reservation, erac doesnt have the exact car you want, but they will give you a free upgrade into something else. When you make a reservation with hertz and they dont have your car, you have to pay for the upgrade or you're SOL. everyone talks about how bad enterprise is, but has anyone really taken a look at the competitors? have you ever made a RESERVATION for a car at hertz and been forced to walk because the DONT have your car? i have. atleast with enterprise im given options.