Quote:
Originally Posted by hertz  is why there is no failing hertz website? sure, you make a reservation, erac doesnt have the exact car you want, but they will give you a free upgrade into something else. When you make a reservation with hertz and they dont have your car, you have to pay for the upgrade or you're SOL. everyone talks about how bad enterprise is, but has anyone really taken a look at the competitors? have you ever made a RESERVATION for a car at hertz and been forced to walk because the DONT have your car? i have. atleast with enterprise im given options. |
Yeah, it usually goes one of two ways at Erac.
1) The customer reserves a compact car, all that is left at the branch is a pickup truck/cargo van.
2) The customer reserves a full-size car and the ticket monkey lies through their teeth and tells them that the (insert standard-size car here) is a full-size vehicle. The good ol' Enterprise downgrade.
Dont make it seem like the customers are getting upgraded into nice cars, its usually the garbage they weren't going to rent anyway.