First of all as ERAC employees we learn how to manage cars, coming and going at all points of the day, we make sure that the vehicles are as in a good a shape as they can be before the leave again. Tell me this, if we have a car with a door ding in it and you have a reservation for a car that is small and uncomfortable because you are 21 years old, when no other rental agency will even think about renting you a car, we put you in one. Forgetting that you are so young that the reason your insurance is so high that it's a huge risk to carry you on the policy anyway. Sorry we are trying to accomodate the customers who are young. We manage all aspects of everything that entales that branch. Accounts Receivable, Marketing, Advertisment, you name it. Tell me one person who has a business of their own, whatever avenue they make their money from, and tell me that they don't have to manage their resources, make sure their product is to the best of their ability, make sure they aren't loosing money in the deal, or making a shady deal for someone who looks like they might take the car and never return. Tell me what job doesn't have sales and marketing to put your brand out there while product sourceing and making sure that you have all the resources available when someone calls and says they need accomodations for 2 hours from now. Stop hating on ERAC, seriously, you are making yourself look like idiots. READ THE CONTRACTS, we don't have to accomodate you. We do it to help you out. Guarentee this... the only reason you are bitching is probably because you are part of and insurance replacement, or replacement for a warranty / body shop and you are already pissed that you don't have your car and anything that we can give you is probably going to be horrible. Why try to make you super happy when you are just going to bitch anyway! Kiss my ass for coming and picking you and then taking the time to go back and pick up the car that we told you had to be returned to the branch. Now we are loosing money on that too. Along with loosing money because you probably left the tank empty dick! Kiss my ass for even trying! Be nice to someone for 10 hours a day and get yelled at and talked nasty to when we are a third party in most deals with insurance or body shops!!! Whatever people, you don't have any clue. You know how I know you don't have any clue... Because you sound like idiots on here. Get a real job, then come back at me and speak. Until you have a ligit. point. Keep the typing for yourself. No one wants to see it!!!