natres has its work cut out for it but must have some true boobs working for it - i especially enjoy those natreses that come down the pike with absolutely no contact details for the customer - you check the phone book for matching names (no luck) and you give a quick call to some hotels (no luck) so you have to just sit on it and wait for that angry call that usually goes thusly: "What's that, you'll pick me up? Well, where the fuck were you 2 hours ago when my national reservation said you'd be here!!! You're wasting my precious time and seem a bit Mickey Mouse. Are you sure you know how to drive a car in the first place?" Naturally, their natres was for something rare and expensive that, since they were a "no show" you gave up to captain sketchy and his merry band of cashers at ecar rates because you don't have any cars anyhow. thanks natres for dropping the ball like this - it's happened severl time in the last little while at my branch. of course, you guys still get paid and don't have to worry about the esqi from both the pissed off, delayed customer and from captain sketchy who'll complain that the larger vehicle he got cost him way too much in gas! for cripes sakes!!!