Just thought I'd jump in and say I'm employed by Vanguard, and have been for about 7 years. I work at one of our locations in Honolulu, having transferred from the customer contact center in Goose Creek, SC. I was pretty excited with being acquired by ERAC. Vanguard has been ailing for many years, and it's no party over here either.

All of the issues complained about by the admin of this website I've seen occur at both our National and Alamo locations with unsurprising frequency, and I'd venture to guess it applies to all of the big car rental companies.

So, ERAC has only brought improvements for us here in Honolulu. Hopefully, things remain the same.

Vanguard employee since 2001.