 Re: Damage Claim?
Quote: Originally Posted by usmabmass  I didn't realize that I had to do the walkaround afterwards - I had only ever rented from Avis and returned the car after house, and this was my first time with Enterprise and the first time returning it during normal hours. That was why I asked "Ted" (who turned out to be the manager) what the process was and if he needed to go over the car, and he just told me to give him the keys and I was good to go, he even got the other employee to give me a ride home.
As I said, it was the end of a big weekend and they had about 20 cars just arrived in the lot, so I don't know if they were just cutting corners, or in a hurry or what.
They gave me a photocopy of their agreement, which says nothing of any damage on the car and gives me a final charge that doesn't show any damage costs... | Does the photocopy have the totals written in right side? Where it says "closed by", did someone write his/her name there? On the diagram you initialled when you picked up the car, there is a place for them to circle yes or no as to the condition of the car upon return. Is anything circled there? I suspect that one of their dumbass car preps jacked up the car and now they are trying to pin it on you. They try to pin lot damage on customers all the time so the branch doesn't lose money. Unreported damages cost ERAC millions each year. __________________
When the power of love overcomes the love of power, the world will know peace. -Sri Chinmoy Ghose
Last edited by hekiliko'olau; 2007-12-04 at 16:32. |