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Originally Posted by hekiliko'olau  The fact that they handed you a receipt and did not ask you to fill out a DX report may be enough to prove that they accepted the car and it was undamaged when you returned it. Just make sure you don't lose your cool with the Loss Control person you are dealing with. The good ones will sometimes err on the side of the customer, especially if the branch didn't check in the car properly. Also, get the Area Manager on your side. They care more about ESQi - how Enterprise measures customer satisfaction, than winning a damage dispute. From what I gather about you situation, it's clear that they dropped the ball here. I think things will work in your favor. You came to the right place for information. There are dozens of posters here who will offer advice in the coming days. Good Luck! I'll check back on you later to see if you have gotten any more advice or made any progress. |
Thanks for the advice. I will definitely give an update on the situtation as it happens. The lady who called me was helpful and will hopefully work with me to resolve the issue.