[noeracforme]

Here is another one...

Customer calls asking to be picked up from a body shop first thing Monday morning because he needs to be at work ASAP. No problem. When asking what body shop he wanted to be picked up from, it was completely out of my territory, actually 45 minutes away.

I told him nicely that there is another ERAC closer to that shop and they would be more than happy to take care of him. He got upset. He says that he is aware of the ERAC I was speaking of but does not want them to pick him up. He says that he refuses to do business with that ERAC. He was threatening me to call my corporate office that I am refusing business to a customer and that I will lose my job if I don't pick him up that day.

After literally getting in a shouting match with him, it was revealed that the only reason why he wanted us to pick him up is because we were on his way to work and the other office was too far for him to drive and he hates to drive long to work.

I was going on vacation later that day, so I hung up and let someone else deal with him as I left the office.