[noeracforme]

Man I got a million of these stories...

Rented a car to a walk-in guy, was dropped off by what looked like his wife, or hooker, whatever.

Rented a full size car, got good rate, completely qualified and sold DW and PAI. A week passes by, doing call backs, down on his deposits, call his home, leave a message, update his deposit. No problem. Do this for a whole month. No call back from the customer but credit card is still charging.

6 weeks pass by and now we have to worry about re-writing his contract. Still no answer but deposits are still up to date. Now, a call comes through, it's my customer...starts yelling, using profanity about the messages he just listened to on his machine about his rental. He states that he only had the car for one day and parked the car in the airport parking lot and left the country for business. He never checked his messages until he got home. He assumed that since there was an ERAC at the airport that they would spot the car and return it for him, even though the ERAC is an off-site location and he parked in the lot next to the terminal which is like $20/day. He refused to pay for the rental and stopped payment with his AMEX saying it was our car, we should of taken care of it.

Long story short, my Regional manager decided to refund his money than for ERAC to go to court to fight for the money, saying in the end it would of cost more money and bad publicity than to collect. $1800 rental to $0, not to mention the fee of the parking at the airport which I do not remember the exact total.

I did everything by the book, nothing I did was wrong, but to the higher ups, $1800 is nothing to them in the overall scheme of things than principal. Translation, it didn't really dent their commission check so they chose the side of the customer. It did really dent the office numbers and I don't think my managers made anything in commission after that rental got deducted.