Quote:
Originally Posted by DubaiGuy  I rented a white car back in October with no LDW but paid by Amex with coverage from them. When the agent and I walked around the car it was in a darkened parking garage. Upon returning there was a 5" or so minor scratch just above the right-front wheel well. I know it did not happen while I was driving and was almost certainly there when I picked it up.
They said they'd check the past 3 rental contracts for evidence. I was sent a letter shortly after that. I live overseas and travel every few weeks so I only received their letter now. I tried calling the number but I only get voice mail and I am sure they will not call me back overseas.
Since no follow up letter was ever sent what do you think is happening here? They say they need to know how I intend to pay - wouldn't they just charge the card I used to rent in the first place?
I am sure this is a scam... I have a car from them right now again and this time took the LDW... not really sure I want to rent from these guys in the future. |
1. If it was "certainly there" when you picked the car up, why didn't you note it on the contract before you left?
2. They do not arbitrarily charge damage to your credit card. If you want AMEX to cover the damage, you have to file a claim. In most cases, AMEX is secondary to your own insurance, so AMEX will only be picking up your deductible, unless they find some way to get out of it. I assure you, AMEX wouldn't still be selling rental car coverage if they paid every claim they received.