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Originally Posted by noeracforme  This was the only thing that I will defend ERAC...The company is giving you a car, a $15k-$20k piece of inventory that they have the intent to sell after they are done using it.
That piece of paper you sign, that is a legal document that states you are responsible for that piece of inventory when it leaves the lot until it is returned. If damage has occurred to it, legally you are responsible for it.
My favorite all-time line working for this company was "That damage was already there." Really? If you knew that it was, why didn't you say something to me when I was looking around the car for damages. We are all human, but two sets of eyes are better than one. That is why we ask every customer to look with us just in case we do miss something, not on purpose.
We are sorry that it is cold,raining, or that you are late for something.
You sign that contract, you are responsible for any damage found when you bring the car back. If it dark, ask for them to pull it in the wash bay, get a flashlight, drive it to the nearest gas station.
Just realize you did it and take responsibility for it. |
whenever someone tells me the damage was already there, i just laugh at them. then i say how come the big dent you put on the bumper isnt marked on the contract along with all the little tiny ass itty bitty scratches on the rest of the car. then when they look at me like a dumbass, i tell them hey i dont go to the hot dog stand and tell you how to put mustard on the hot dog, so dont come to my job and tell me how to do mine