Quote:
Originally Posted by Unregisteref8  My favorite thing about customers has to be how much they will complain about a dirty car yet there the scum bags who bring them back looking like shit and don't want to be charged for a detailing fee. At my branch we dry all our luxury cars and also the windows...probably why we have a 96 esqi. |
This is a good point. Which one's worse? The customer that absolutely trashes the car before they return it or the rental branch that doesn't clean it before it goes back out? You can make a case for both.
It's absolutely pathetic that a customer can rent a car and return it absolutely filthy. I'm talking about the ones who smoke inside the car even when they're told it's non-smoking. Then there are the customers that bring their pets in the car even though no pets are allowed. Then there are the customers that live in the car. These are the ones that use it as a dining room, living room, bathroom and home office all rolled into one. These are the cars that are returned with food wrappers, used tissues, and other assorted garbage. Do people actually treat their personal cars like this? Enterprise should hold customers accountable for this but they are too worried about their beloved ESQI. Everyone who has worked at or is currently working at Enterprise knows who I'm talking about. Even you, Mr/Mrs. Customer know who you are.
The bottom line is Enterprise (and all rental companies for that matter) offer a service. That service is to provide a fundamentally reliable, clean, and well maintained car for a price. So even if the customer returns the vehicle in the aforementioned conditions above, it is the rental company's duty to correct those conditions for the next customer.