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Originally Posted by William  That isn't really what happened, you are twisting it more than even Enterprise did.
What happened is Papa Ginos told me before I ordered the pizza that they had a great relationship with Blockbuster, when I went to pick up the Pizza I could have a guy from Blockbuster waiting for me with the movie of my choice at a discount, when I wanted another pizza all I needed to do was call blockbuster and let them know I was dropping it off at Papa Ginos and they would stop charging me for the movie! When I pick up my pizza I had to wait for the Blockbuster guy for 15 minutes- my pizza got cold. But he did show and wanted to sell me popcorn, soda, movies, and DVD insurance, telling me you never know what might happen to a DVD! But I declined, he also said dropping off the movie at Papa Ginos would be no problem, Blockbuster would be closed at that time, but call them when I dropped it off and they would stop charging me, he would be glad to pick it up after the holiday!
If Blockbuster was going to charge me two extra days for the movies, I would have dropped it off myself to save the $70 dollars.
After that "misunderstanding" they told me they would credit my account, (which makes the above not even important)but didn't. Now I have contested it with my Credit card company. I have been told by others afterward that Blockbuster will do anything to make money on a movie. |
Too funny, I am laughing my ass off right now.
I used to work at a branch that serviced a dealership and we would never get notification from the customers that they dropped the car/keys off at the dealership after hours. The dealer would just take the keys from the customer, throw them in a drawer, and forget about it.
Here is the reality of the situation though, you had a contract with Enterprise for this car, it wasn't with the dealer. It was your responsibility to contact Enterprise after the car was dropped off, not the dealer. I would always tell me customers that if you need to drop the car off at the dealer than please call our office and leave a voicemail message on who we can retrieve the keys from. You simply left the keys with the shop and assumed everything was handled, now you unfortunately have to pay the price. In all honesty two days is a cheap lesson. We would have clients that would leave the keys in the car, assume that Enterprise employees were mind readers, and call it a day. Per the back of your contract, your car isn't offically returned until the keys are handed to an Enterprise employee.
Were you completely satisfied with your experience?