Quote:
Originally Posted by Green'dOut  Assuming you signed the contract, you may run into trouble with a chargeback. The contract itself states that charges will continue until the vehicle is checked in by an ERAC employee. Simply because you disagree with the charges, does not necessarily mean that the charges are fraudlent in the eyes of the ccard company. When processing a chargeback, they will request a signed copy of the contract. If ERAC is able to produce a valid signed contract, the ccard company may tell you that the problem is between you and ERAC. The charge sounds valid according to the contract you signed.
Two pieces of advice. Call the body shop and complain. If you can get them on your side you will have more leverage. A complaint from a constant source of business like a body shop, will cary more weight.
Secondly, call and ask for the Area Manager. I would almost be willing to bet that you would get your money back almost immediately. But start with the body shop. Let them know that your feel cheated and that you are suprised that they would partner with a company that would do that.
I was an Area Manager. If you were a customer of mine and called me with this concern I would have refunded you while we were on the phone. |
yeahi used to be an Area Manager too, but i couldnt make my mortgage pament or pay for groceries with customer concerns.