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Originally Posted by SojuAssissin  Apparently Enterprise doesn't care who they take advantage of. I have been Serving in the U.S. Army for quite some time now. On a recent trip back home to the states from overseas I went to the Enterprise in Columbia, SC. and rented a car. Getting the car seemed hassle free, kinda scary, never asked for my proof of insurance or anything. anyways, after I had the car for about 10 days (i rented it for 2 weeks) during rush hour I was forced out of my lane and ran over a curb. It was hit pretty hard but not too much damage was done, all it needed was new rims on the passenger side, and new tires. I called them first as they told me to, they immediately came and got the car, no police report was made. I was told they would call me back with the estimate and work with my insurance company. I gave my insurance company a call and it seems signals got crossed somewhere but they wouldn't be able to cover this rental car. I called Enterprise and they assured me everything would be ok and they would 'work out a deal' Once I got back overseas a week later, my Fiance got a call and a letter from them saying we owed them over $3500.00! they replaced a TON of unnecessary stuff. they replaced the axle, drivers side rear door (nowhere near any of the damage, that door had a small dent in it when I rented it, and it is marked down) I believe they repainted it too. plus a lot of other maintenance stuff. The car wasn't in the repair shop for more than a few days, but I was charged more 'days of non-use' So much for them appreciating what I do (as they said) and working out a 'deal' I guess they got the deal. The only deal they are giving me is deducting $100 a month from my credit card. |
2 things:
1. YOU ARE RESPONSIBLE, REGARDLESS OF FAULT - spelled out in English on the rental contract you signed.
2. CDW - I am 100% sure that it was offered to you. Offering CDW is like breathing to an ERAC employee. It could have saved you all this drama. Since you obviously chose not to accept it, you chose to accept responsibility REGARDLESS OF FAULT.
Had they asked you for proof of insurance, what difference would it have made? Your insurance apparently wasn't worth the paper it was printed on.