 Why did they charge on me with weekly rate for 4 weeks car rental?
I had rent cars a couple of times from Enterprise.
I got the second rent car at the office in Bothell, WA last January for four weeks.(12/31/2007 - 1/28/2008)
I extended rental period a couple of times from 5 day to two weeks and up to a month.
For the first time, when I extended it to two weeks, I went to the office and updated the contract paper including insurance coupon discount. (January 4, 2008)
At that time the representative said I could change rental period at any time by phone.
For the second time, I changed the rental duration from two weeks to a month over the phone. (January 10, 2008)
I believed I would be charged based on the monthly rate because last October I heard at the other office the rental rate is automatically changed based on the rental duration but not previous document.
A month later, I went to the office to return the car.
In the office the representatives said they would charge with weekly base rate because the contract paper was made with weekly base rate.
So I insisted I already changed the my rental period over the phone later and this should have been updated automatically.
After all what they said was the four weeks rental fee with coupon discount was the same as the regular monthly rate the woman of the office said.
So I paid off 4 weeks rental fee for $577.56 plus taxes (total $684.99 at weekly rate for Economy car)
But after coming back home I found the monthly rate fee was one hundred dollars less than what I paid off ($503.49 plus tax / monthly rate).
I contacted the local customer service but the gentleman didn't give the clear answer and instead he emailed to the manger of the rental office to contact me but no body called me back.
Next week I called the rental office by myself and talked to the manager but he ignored my allegation and he said they charge based on the contract paper rather than latest phone call.
Later I again emailed the customer service center twice but they never replied to me either by email or phone call and they never showed their policy.
I have no idea why rental offices have a different policy.
Unfortunately I still feel I was cheated.
If anyone have a good answer, could you explain to me.
James  |