Quote:
Originally Posted by Tkeeze  Thanks...I got Jim's name today. I'll obtain the service records. I believe the car is at Rusty Eck. I'm sure I'll get dealer prices ($$$). I would prefer to have at least 3 quotes before they performed any work. |
Don't bother getting quotes. ERAC only works with certain dealers for mechanical repairs. Legally it's their car so they do have the right to get it fixed where they like. They will have it fixed at a dealer, and all of your pricing will be very similar. I will say that ERAC is, for the most part an ethical company and I do not think that they would intend to make money on the repair. Their only goal is to collect what they are owed to get the car fixed so they can get it back in service. That I am sure of. Jim is a good, honest, stand up guy. He will treat you fair. If they can show that the vehicle was maintained according to factory specifications, you may have an uphill battle on your hands.
What kind of car was it?
If you have not already, make sure to get the name and number (cell) of the Area Manager and get him/her involved.
How did you find out about the most recent oil change?