Hi all,
I'm a recent victim of overbooking at Enterprise. The excuse I was given was that car accident walk-in customers rented the car that was reserved for me. Hence, I've suffered extra costs of over $200 because of this. I'm trying to negotiate some kind of settlement, but am not optimistic of a good result (mainly because of the information on this site... Great Site!)
How about a class action lawsuit to benefit all victims of the no look book? There must be thousands of us!
Current or ex-employees of ERAC. Do you have any documents which encourage the no look book policy of overbooking or is this something that is simply passed down verbally? Please upload documents here, or at the wikileaks.org site located here:
Wikileaks - Wikileaks