[gearboy]

i have had a similar experience today, my insurance holder claimed i was direct pay with enterprise, & needed only to show my policy & claim #, after 2 ERAC locations i simply starting walking home until my roomie picked me up. i pay for full coverage & car rental in my coverage, so either state farm is nuts, or ERAC. if only i had $ in the bank & they would have been happy to rent one to me.