 Re: no look book victim
I am as big a customer advocate as there is out there. As a former ERACer, I am happy to offer advise on how to get the most for your $$ and resolve issues in your favor. However, the "book, don't look" policy is not unique to ERAC. All rental car companies, hotels, airlines, and restaurants use it. Because of the tremoundous no show rate, it in necessary in order to maximize occupancy and profits. Its nothing new and probablly won't change. Sometimes, it backfires and nearly everyone shows up. Sorry, but this practice is here to stay and is a necessary evil. |