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Originally Posted by Green'dOut  I am as big a customer advocate as there is out there. As a former ERACer, I am happy to offer advise on how to get the most for your $$ and resolve issues in your favor. However, the "book, don't look" policy is not unique to ERAC. All rental car companies, hotels, airlines, and restaurants use it. Because of the tremoundous no show rate, it in necessary in order to maximize occupancy and profits. Its nothing new and probablly won't change. Sometimes, it backfires and nearly everyone shows up. Sorry, but this practice is here to stay and is a necessary evil. |
Granted, Airlines, Hotels and other RAC companies do it as well, however, the federal government has laws that protect the airline customers who get bumped and they are highly compensated. State law covers the hotel business. Hotel customers who get walked are taken to an alternative hotel. Other rental car companies will rent a car from another company and/or cover the cost difference. What does ERAC do? Nothing. Their attitude is this is your problem, not mine. Why doesn't ERAC try to confirm their reservations by calling the customers and better track their inventory?