 Re: no look book victim
Follow-up
I posted a complaint on the ERAC website, the local AM received the complaint and called me to settle the issue. He agreed to pay the difference of the cost of rentals and the extra fuel consumption. Plus, next time I rent at ERAC, he agreed to some discounts. (I'll be sure to call the branch up well in advance to doubly confirm the reservation)
I'm happy with the settlement, but, it shouldn't be this difficult. The BM should immediately agree to cover cost differences and help to make alternative arrangements.
The cost of the No Look Book policy is higher than they think it is. |