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Originally Posted by nolookbook  Granted, Airlines, Hotels and other RAC companies do it as well, however, the federal government has laws that protect the airline customers who get bumped and they are highly compensated. State law covers the hotel business. Hotel customers who get walked are taken to an alternative hotel. Other rental car companies will rent a car from another company and/or cover the cost difference. What does ERAC do? Nothing. Their attitude is this is your problem, not mine. Why doesn't ERAC try to confirm their reservations by calling the customers and better track their inventory? |
ERAC will do the same if you throw a fit. They will not offer it in order to save money. In my territory, I have seen many customers "walked" to another rental counter. Many times the different companies will honor the quoted rate. They may need the same favor in return. This is priamarily at the airport locations. In the home city market, this is not always the case. I agree with you, in that ERAC does not do enough to ensure proper booking. One reason they don't call, is fear that the customer will go crazy if they learn there is a shortage of cars.
I can tell you that every Monday morning in every branch, employees are praying for delays and no shows. It is not unusual to have 40 reservations before 9am and 10 cars on the lot.
The "book, don't look" practice is used to generate fleet growth. If you have 10 cars and ten reservations, what's the incentive to add more cars? If you have 40 reservations and 10 cars, you cam bet that everyone in the branch in busting their hump to find extra cars. Not because, they are excited to grow, but because they do not wnat to have a customer blow up at them.
What were your extra costs?