 Re: no look book victim
First, regarding the no look book - as someone else said, every hotel, airline etc uses this policy. And at the branch I work at, we don't hesitate to send someone to the competition, and we cover the difference. No customer has to fight us on this, we offer it up.
2nd, regarding the insurance customer - if the insurance company hasn't pre-approved your rental, we can't just hand you the keys to a new vehicle and say, "hope you bring it back!" Someone has to take responsibility, and if the insurance company hasn't had time to send us a reservation, sorry, you're going to have to pony up a deposit. Also in case of damages and if you take our coverage we need a deposit. Suck it up! It's a business. |