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Originally Posted by guestC3  First, regarding the no look book - as someone else said, every hotel, airline etc uses this policy. And at the branch I work at, we don't hesitate to send someone to the competition, and we cover the difference. No customer has to fight us on this, we offer it up. |
This must be a new policy. We would always have those people standing around in the office. The longest I can remember someone waiting for a car was about 3 hours. We would never, never, never send someone across the street to the "other guys." We were encouraged to say whatever it took to keep the customer waiting their for their car. Im sure this policy wasn't exclusive to my branch/region/group.