 Need Desperate Help!
i was in an accident, so was given an enterprise car as a replacement whilst mine was being fixed.
whilst i had the replacement car, i was involved in another accident (wasnt my month), both of which were not my fault. the date of this accidntr was 11TH NOVEMBER 2007.
the car was assessed by enterprise, but for a second guess, i jhad my own assessor have a look who valued the damage at £600 pounds. however Enterprise valued the damages which they claimed was "discounted" as their was no middle man, at £1200.
anyway, i didnt care, as the accident wasnt my fault, i went through the prosess of paying the excess which was £600, and told as soon as they get the money back of the other insurer, should take a couple of weeeks.
months past and i recieved no correspondance from enterprise what so ever, not a letter, a phone call, nothing. so eventually i called them on JaANUARY 15TH, and they told me, its almost sorted, should take another week or so. A week comes and goes and still not even a call, i repeat the process again week after week and each week, im told either, should know by the end of the week, or ill call you back tomorrow. yet still nothing. since the end of FEBUARY, i still keep calling, but now they dont even answer the phone. it just rings each time, and is even engaged at times. at no point have i been rude to them, perhaps looking backl i should of been.
ive now waited 4 months, AND I STILL HAVENT RECIEVED, A SINGLE LETTER, A SINGLE PHONE CALL, AND MOST IMPORTANTLY MY £600.
where do i go from here, and what do i do? im a student so am hard up as it is, and have no idea what to do. Please help me.
O'B  |